Shipping & Delivery

All orders ship with Pay on Delivery. You receive and inspect the product first, then pay cash to the courier. No upfront payment, no M-Pesa transfer required before delivery.

Delivery Coverage

We deliver to all 47 counties across Kenya — from Nairobi CBD to Turkana, from Mombasa to Kisumu. Whether you live in an estate in Westlands or a town in Bungoma, your order reaches you.

Estimated Delivery Times

RegionEstimated Time
Nairobi Metropolitan1–2 business days
Mombasa, Kisumu, Nakuru, Eldoret2–3 business days
Other major towns (Thika, Nyeri, Meru, Malindi, Nanyuki)2–4 business days
Rural and remote areas3–5 business days

Delivery times are estimates, not guarantees. Factors like weather, public holidays, or infrastructure disruptions may cause delays.

How It Works

1️⃣
Place Your Order
Fill in the order form on the product page with your name and phone number. That's all we need.
2️⃣
Order Confirmation Call
Our team calls you within 30 minutes to confirm the order, verify your delivery address, and answer any questions. The price is confirmed on this call — no hidden charges.
3️⃣
Dispatch & Tracking
Your order is packed in discreet, sealed packaging and dispatched. You receive an SMS with delivery updates.
4️⃣
Pay on Delivery
When the courier arrives, inspect the package. If everything is in order, pay cash. If the seal is broken or something looks wrong, you can refuse the delivery at no cost.

Packaging

All products ship in plain, discreet outer packaging — no product names or health-related text visible on the outside. Inside, the product is in its original manufacturer-sealed box with security labels intact.

Delivery Charges

Delivery charges are included in the product price shown on our website. The price you see on the product page and confirm during the verification call is the total amount you pay — no additional delivery fees at the door.

Missed Deliveries

If you're not available when the courier arrives, they will attempt to contact you by phone. We make up to 3 delivery attempts. If we cannot reach you after 3 attempts, the order is returned to our warehouse. Contact us to reschedule at no extra charge.

Order Cancellation

You can cancel your order free of charge before it has been dispatched. Call us at +254 714 832 091 or email support@pharmapluspharmacies.co.ke. Once the order is in transit, it must be received and then returned through our returns process.

Questions

For delivery enquiries, contact our support team:
Phone: +254 714 832 091 (Mon–Fri, 8am–6pm EAT)
Email: support@pharmapluspharmacies.co.ke