Quality Assurance

Every product we sell passes a multi-step vetting process before it appears on our site. We verify the manufacturer, review certificates, and inspect incoming inventory. If a product doesn't meet our standards, we don't list it.

Why Quality Matters

The dietary supplement market in Kenya — and globally — has a counterfeiting problem. Fake products with diluted or missing active ingredients are sold through informal channels, social media, and unlicensed vendors. At PharmaPlus, we exist to solve this problem by creating a direct link between verified manufacturers and Kenyan customers.

Our Vetting Process

Before we add any product to our catalog, it goes through these checks:

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Manufacturer Verification
We verify that the manufacturer holds a valid GMP (Good Manufacturing Practice) certificate. GMP ensures the facility follows standardised production processes, quality control, and hygiene protocols. We work exclusively with manufacturers who can provide current GMP documentation.
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Certificate of Analysis (CoA)
Each product batch comes with a Certificate of Analysis from an independent laboratory. The CoA confirms the active ingredient identity, potency (matches what's on the label), and that the product is free from contaminants (heavy metals, microbial, pesticides). We verify CoAs against the batch numbers on the products we receive.
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Packaging Integrity
All products arrive in factory-sealed packaging with tamper-evident security labels. We inspect every incoming shipment for seal integrity, correct labelling, and expiry dates. Products with damaged seals, incorrect labels, or less than 12 months to expiry are rejected and returned to the manufacturer.
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Ingredient Review
Our team reviews the ingredient list against published research to confirm that the stated ingredients have scientific backing for their claimed functions. We check dosage levels against those used in peer-reviewed studies. If a product contains ingredients at sub-therapeutic doses or includes unresearched compounds, we do not list it.

Supply Chain

Our supply chain has no middlemen. Products move in a direct path:

Manufacturer → PharmaPlus Warehouse (Nairobi) → Customer

This direct distribution model means every product you receive has been handled by exactly two parties — the manufacturer who produced it and PharmaPlus who stored and shipped it. There are no third-party resellers, no marketplace vendors, and no street hawkers in our chain. This is how we guarantee that what you receive is the original product.

Storage Conditions

Our Nairobi warehouse maintains controlled storage conditions as specified by each manufacturer. Supplements are stored away from direct sunlight, in a cool, dry environment. Temperature-sensitive products (if applicable) are stored in climate-controlled areas. Stock is managed on a first-in, first-out (FIFO) basis to ensure freshness.

Batch Traceability

Every product we ship carries a batch number printed on the packaging by the manufacturer. This batch number links the product to a specific production run, including the date of manufacture, ingredient sources, and laboratory test results. If any issue arises with a specific batch, we can trace and recall affected products.

What We Don't Sell

  • Products from manufacturers without verifiable GMP certification
  • Products making therapeutic or curative claims (these would require pharmaceutical registration)
  • Products containing banned substances or undeclared pharmaceutical ingredients
  • Products past their expiry date or with less than 12 months shelf life remaining
  • Products with packaging that appears resealed, relabelled, or tampered with

Reporting a Quality Concern

If you receive a product that you believe is not genuine, has a broken seal, or doesn't match its description — contact us immediately:

Phone: +254 714 832 091
Email: support@pharmapluspharmacies.co.ke

Include photos of the product and packaging, the batch number, and your order details. We investigate every quality report within 24 hours and arrange a replacement or refund if warranted.